Emergencies, 24 hours: 0808 157 0123
A licensed water and sewerage undertaker, regulated under the Water Industry Act 1991.
Serving 1.4 million homes across the Aldermere catchment
Aldermere·Water

Report a problem

Tell us what you have found and we will send someone. You do not need an account, and reporting a problem is free.

If water is entering a building

Do not use this form —
call us now

If water or sewage is entering a home or business, or a leak is close to electricity, call 0808 157 0123 straight away. The line is open 24 hours a day. Relay UK: dial 18001 then the number.

24-hour emergency line 0808 157 0123

What would you like to report?

Pick the one that
sounds closest

If none of these fit, use the form at the bottom of this page and describe what you have seen.

RP-01

A leak or burst pipe

Water coming up through a road, pavement or field, or a wet patch that never dries.
On site within 4 hoursThe street name and what the water is doing
Report any time Free to report
RP-02

No water at all

Nothing coming from your cold kitchen tap, or supply that stopped without warning.
We call you back within 1 hourWhether your neighbours have water too
24 hours a day Free to report
RP-03

Low water pressure

Taps running slowly, a boiler that will not fire, or pressure that drops at the same time each day.
We check the main within 2 working daysWhich taps are affected and at what times
Report any time Free to report
RP-04

Sewer flooding or a blocked drain

Sewage in a garden or building, a drain that will not clear, or a smell from a manhole.
On site within 2 hoursWhether sewage is inside the building
24 hours a day Free to report
Tell us what you have found

Report it online
in two minutes

Give us the location and a short description. A photograph helps but is not needed. We will send you a reference number and tell you what we plan to do. If you would rather speak to someone, call 0808 157 0123.