If your question is not here, call us on 0306 999 0123, Monday to Friday, 08:00 to 18:00.
Check your cold kitchen tap first, then your stop tap, then our map. Most interruptions are back within four hours.
Cloudy white water is nearly always air, and it clears from the bottom up within a minute.
Most of the catchment has moderately hard water. It is safe to drink, and limescale is a nuisance rather than a fault.
Find it before you need it. Inside, look under the kitchen sink; outside, look for a small metal cover at the boundary.
Lag the pipes in the loft and garage, keep the heating low overnight, and know where your stop tap is.
Blockages inside your boundary are yours; the sewer in the street is ours. Wipes and fat cause most of them.
Short answers to the questions we are asked most: what to do when the water stops, why it sometimes looks odd, and how to look after the pipes in your home.
Check your cold kitchen tap first, then your stop tap, then our map. Most interruptions are back within four hours.
Cloudy white water is nearly always air, and it clears from the bottom up within a minute.
Most of the catchment has moderately hard water. It is safe to drink, and limescale is a nuisance rather than a fault.
Find it before you need it. Inside, look under the kitchen sink; outside, look for a small metal cover at the boundary.
Lag the pipes in the loft and garage, keep the heating low overnight, and know where your stop tap is.
Blockages inside your boundary are yours; the sewer in the street is ours. Wipes and fat cause most of them.